Refund policy
We only accept returns for damaged, defective, or incorrect products. We do not offer returns or refunds for change of mind.
To be eligible for a return, you must report the issue within 7 days of receiving your item and provide a mandatory open-box unboxing video as proof of the damage or defect.
How to Start a Return
- Inspect your order immediately upon receipt.
- If the item is damaged or incorrect, contact us within 7 days at nischeco@gmail.com or call us at +91 9745333838.
- You must include your open-box video and proof of purchase in your communication.
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Approved returns must be shipped to our physical address:
Door No. 2014 A,B, Second Floor,
Hilite Mall, Calicut,
Kerala, India - PIN 673014
Items sent back to us without first requesting a return and providing the required video evidence will not be accepted. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items must be sent back in their original packaging with all tags attached.
Exchanges
The fastest way to ensure you get what you want is to return the damaged item using the process above. Once the return is accepted and processed, you can make a separate purchase for a new item.
The fastest way to ensure you get what you want is to return the damaged item using the process above. Once the return is accepted and processed, you can make a separate purchase for a new item.
Refunds
We will notify you once we’ve received and inspected your returned item to confirm the damage. If the refund is approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 7 business days have passed since we approved your return, please contact us at nischeco@gmail.com.
We will notify you once we’ve received and inspected your returned item to confirm the damage. If the refund is approved, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 7 business days have passed since we approved your return, please contact us at nischeco@gmail.com.